Admin Console Archive hangs or spins infinitely due to unsupported browser language in DX UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When attempting to open the Admin Console Archive in DX Unified Infrastructure Management (UIM), the interface hangs or the loading icon spins infinitely. This issue occurs even when probes like wasp, mps, and adminconsoleapp are running normally and have sufficient heap memory.

Environment

• DX Unified Infrastructure Management 23.4.*
• Admin Console
• Web Browsers configured for languages other than English or Spanish

Cause

The DX UIM user interface (including Operator Console and Admin Console) is certified and supported only for the following languages:

• English
• Spanish

Using a browser set to an unsupported language (e.g., Norwegian, Turkish, or Hebrew) can cause script execution failures in the Admin Console, leading to infinite loading states or incorrect rendering of characters.

Resolution

To resolve the loading issue, change the web browser language settings to English or Spanish:

1. Access the browser settings/preferences.
2. Navigate to the Language or Languages section.
3. Add English or Spanish and move it to the top of the preferred language list.
4. Restart the browser and clear the cache.
5. Log back into the Admin Console and access the Archive.

Note: Multi-language support on a single DX UIM instance is not supported.

Additional Information

International Support