Error: " Multiple Resource Pools found for VDC <VDC Name> with VMs " when disabling elasticity in VMware Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

• When attempting to disable elasticity from a flex allocation mode in VMware Cloud Director (VCD), the operation fails, and the following error is displayed on the VCD UI: " Multiple Resource Pools found for VDC <OVDC Name> with VMs "
  
  
• If you review the logs located at /opt/vmware/cloud-director/logs/vcloud-container-debug.log, you will see entries similar to the following:
  
  yyyy-mm-dd HH:MM:SS| WARN     | pool-jetty-#######        | VdcUtils                       | Multiple rp found with VMs for vrp ########-####-####-####-############. Please migrate to single RP and then retry | requestId=  ########-####-####-####-############,request=PUT https://jed-vdir.egcdr.com/api/admin/vdc/  ########-####-####-####-############, requestTime=1781201442320,remoteAddress=<IP>:64430,userAgent=Mozilla/5.0 ...

Environment

VMware Cloud Director 10.6.x

Cause

This issue occurs due to a mismatch between the computehub_id in the computevm table within the VMware Cloud Director database.

 

Resolution

To resolve this issue contact Broadcom Support and note this Article ID (444457) in the problem description. For more information, see Creating and managing Broadcom support cases.

 

Database modifications may be required to resolve this issue and will require VMware Technical Support assistance.