UVMS upgrade on Windows fails while doing the backup

Products

• CA Automic Dollar Universe

Issue/Introduction

The UVMS upgrade on Windows to 7.1.21 fails when performing the "full backup", with the following error in unibackup.log:

Unable to copy "D:\AUTOMIC\univiewer_server\HOSTNAME_MgtServer\app" to  Backup Directory "D:\AUTOMIC\univiewer_server\backup_HOSTNAME_MgtServer_upgrade_7.00.12_20260616_095152\backup_HOSTNAME_MgtServer_20260616_095152"

On the backup_data.log we observe this other error:

Insufficient memory

Environment

• Univiewer Management Server 7.00.12 being upgraded to 7.01.21
• Windows

Cause

There was a file named exportusers.xml with no permissions in the folder D:\AUTOMIC\univiewer_server\HOSTNAME_MgtServer\app\bin

 Directory of D:\AUTOMIC\univiewer_server\HOSTNAME_MgtServer\app\bin

11/17/2023  03:21 PM    <DIR>          BUILTIN\Administrators .
11/05/2023  09:53 PM    <DIR>          BUILTIN\Administrators ..
11/17/2023  03:21 PM            10,451 ...                    exportusers.xml

Resolution

Delete any files from the installation directory that don't belong to the user that starts the UVMS.

On this case, deleting  D:\AUTOMIC\univiewer_server\HOSTNAME_MgtServer\app\bin\exportusers.xml solved the issue.

Additional Information

A defect (DE205000) has been created to improve the backup procedure on Windows to avoid such kind of issues, as backup could also fail in case UVMS was installed on a long path.

Please open a case referencing this article in case you need any assistance with the upgrade procedure.