Users manually closing tickets

Products

• DX SaaS
• DX Operational Observability
• DX OI SaaS

Issue/Introduction

How to track which user have cleared alarms in DX O2 manually?

Environment

DX O2 SaaS

Resolution

Whenever a user clears an alarm manually, DXO2 ties the state transition to that specific user account. You can verify this using two methods:

Method A: Via Alarm History (Individual Alarm)
1. In the "All Alarms" view, click on the desired alarm to open the "Alarm Inspector"
2. Click on the "History" or "Triage" tab.
3. Look for the state transition row where the status changed to "Clear" (Green).
4. The entry will explicitly display the **Username** or email address of the person who initiated the manual action.

Method B: Via the Audit Trail Dashboard (Global Search)
If the alarm has already cleared out of your active view, or you need to audit multiple actions over time:
1. Navigate to "DX Dashboards" from the main menu.
2. Open the out-of-the-box "Health Monitoring" folder.
3. Launch the "Audit Trail" dashboard.
4. Filter by the desired time range and look for actions mapped to "Alarms". The dashboard will output a detailed log table showing:
   - "Timestamp" (Exact date and time)
   - "User" (The username/account responsible)
   - "Action" (e.g., `Clear Alarm`)
   - "Target/Details" (The specific Alarm ID or affected resource)