Scope of Support for VMware Tanzu for Valkey

Products

• VMware Tanzu for Valkey
• VMware Tanzu Data Intelligence
• VMware Tanzu Data Suite
• VMware Tanzu Data Suite

Issue/Introduction

This document is meant to be a practical guide to help understand what is and is not covered by VMware Support for customers using  VMware Tanzu for Valkey that are covered by VMware Support. This document is intended to provide a basic outline and cover some common concrete examples of services that are in and out of the scope of support provided by VMware. 

This document is not a legal document, please review the disclaimer at the bottom of this Knowledge Base Article. Official Broadcom Support documentation is available for your viewing at Broadcom Support Policy page.

Resolution

In Scope

The following items are examples of tasks covered by Tanzu Support:

 

 

Task	Supported
Installation & Upgrade	Yes. Includes installation of the Valkey Tile or Operator and upgrading from previous Redis versions using the p-redis slug [1].
Usage & Configuration	Yes. Assistance with supported product configuration as documented by Tanzu.
Diagnosis	Yes. Diagnosis of issues with Valkey binaries and Tanzu-distributed components.
Performance Troubleshooting	Yes. Troubleshooting performance issues within Valkey itself (e.g., product bottlenecks) [2].
Connectivity & Security	Yes. Troubleshooting TLS/SSL connectivity mismatches (e.g., "wrong version number" errors) and configuring application manifests for secure connections [3].
Bug Reporting & Fixes	Yes. Reporting bugs and providing fixes as prioritized by Engineering.

Out of Scope

The following items are examples of tasks not covered by Tanzu Support:

 

 

Task	Supported
Custom Code/Apps	No. Debugging customer applications or custom code using Valkey.
Load/Stress Testing	No. Direct performance testing where the sole goal is to stress the product.
Third-Party Add-ons	No. Support for third-party or community-maintained Valkey plugins and tools.
Client Libraries	No. Support is limited to Tanzu-certified libraries; general debugging of open-source client libraries is best-effort or out of scope.
Design & Architecture	No. General guidance for application or platform architecture (direct these to Platform Architects).

Disclaimer

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