BS2000 Agent does not correctly handle German Umlauts

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Output filters fail because the BS2000 Agent does not correctly handle German Umlauts in job reports. Umlauts are skipped or replaced with spaces, causing filters to miss specific terms like "Fälle, die zu Fehlern führten:0".

German characters are dropped or rendered incorrectly in the report output:

• Übertrag outputs as BERTRAG
• Änderung outputs as NDERUNG
• Österreich outputs as STERREICH
• groß outputs as gro
• Fälle, die zu Fehlern führten: 0 outputs as F lle, die zu Fehlern f hrten: 0

Environment

• Product: CA Automic Workload Automation / Automation Engine
• Component: BS2000 Agent
• Version: 24.4.x

Cause

This issue occurs when the agent is running with the codepage set to BS2000_INTERNATIONAL (e.g., UC_HOST_CODE=BS2000_INTERNATIONAL).

The UC_HOST_CODE represents the name of the code table object in Client 0 used for transporting jobs and job reports to the target system and vice versa. When checking this code table within Client 0, German umlauts are not available in this specific codepage. Therefore, these characters are converted to spaces once the job is sent to the agent. Because of this codepage limitation, no umlauts arrive at the agent at all, meaning they cannot be displayed within the job report

Resolution

Configure the agent or the specific job to use a codepage that supports German characters.

1. Set the UC_HOST_CODE to BS2000_DEUTSCH in the agent configuration or the JOB object.
2. Verify that the codepage is available in Client 0.
3. Restart the job to confirm umlauts render correctly.

For further assistance, see Contact Support.