Error: Force removal of orphaned VMware Live Recovery site pair when Disconnect option is missing
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Error: Force removal of orphaned VMware Live Recovery site pair when Disconnect option is missing

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Article ID: 444335

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

When attempting to un-enroll or decommission a site pair in the VMware Live Recovery (VLR) cloud portal, administrators may observe the following:

  • The Disconnect or Unregister control mechanism is missing or unrendered in the management panel for the primary site.
  • Manual decommissioning attempts fail with the administrative message: To remove the pair from VMware Live Recovery, decommission the Protection and Recovery servers or disconnect the appliances from the VMware Live Recovery cloud services. Then, contact VMware support and request the removal.
  • The site registration remains in an incomplete or stale loop despite successful disconnection on the secondary infrastructure.

Environment

  • Product: VMware Live Recovery (VLR)
  • Version: 9.x (Build 25254333 and earlier)
  • Component: Cloud Connector Appliance

Cause

A synchronization breakdown exists between the local appliance persistence layer and the VMware Live Recovery SaaS control plane. This state mismatch prevents the UI from displaying administrative controls because the local database still reflects an active registration that the cloud plane cannot reconcile.

Resolution

If the UI controls are missing, use the Cloud Connector CLI to force a removal of the stale registration.

Step 1: Refresh Management Service

  1. SSH into the Cloud Connector appliance using root credentials.
  2. Restart the management agent:
     
     
    service-control --restart dpx-agent
  3. Refresh the VLR Console to see if the Disconnect option appears.

Step 2: Force CLI Removal

If the button is still missing, proceed with manual removal:

  1. Identify the site-id and the vcenter-ip for the orphaned site.
  2. Verify the entry in the local database:
     
     
    vcenter show --site-id <SITE_ID> --vcenter <VC_IP>
  3. Execute the force removal command:
     
     
    vcenter remove --site-id <SITE_ID> --vcenter <VC_IP>
  4. Refresh the VLR SaaS Portal to confirm the site is cleared.

Additional Information

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