SSP UI inaccessible after fresh deployment - Security Services Platform

Products

• VMware vDefend Firewall

Issue/Introduction

• Fresh installation of SSP platform and worker nodes completes.
• All platform and worker nodes respond to ping.
• System status page displays all components as healthy (Green).
• Network firewall allows traffic from the endpoint to the instance site on port ####.
• Management website fails to load or shows a connection error in the web browser.

Environment

VMware vDefend Security Services Platform (SSP) 5.1.x

Cause

Stale client-side browser cache or session data from previous installation attempts prevents the management interface from loading correctly.

Resolution

1. Open the web browser used for access.
2. Navigate to the browser settings and clear the cache and cookies.
3. Alternatively, open a new Incognito or Private window.
4. Access the SSP UI using the Fully Qualified Domain Name (FQDN).
5. If the issue persists, verify that the browser is not using a proxy server that blocks access to the SSP subnet.

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