VKS Cluster Management auto-attach stuck Busy - "No installation targets found for supervisor services"

Products

• VMware vSphere Kubernetes Service

Issue/Introduction

When installing VKS Cluster Management (VKSm), it remains stuck in Busy state.

From the VCF Automation | Provider Management - Services - Overview page, VKS Cluster Management shows Status: Busy.

When clicking on Details, auto-attach-service shows as Unhealthy.

Viewing Elements and hovering over the information (i) icon on auto-attach service shows the tooltip message "No installation targets found for supervisor services"

 

From the vSphere web UI, the auto-attach supervisor service for VKS Cluster Management does not exist under Supervisor Management - Services.

Environment

VMware Cloud Foundation 9.X

VKS Cluster Management (VKSm)

vSphere Supervisor 9.X

Cause

"No installation targets found for supervisor services" indicates that the VCF Automation (VCFA) system cannot find a Supervisor cluster to install VKSm on.

As a result, there has been no installation attempt of the VKSm auto-attach supervisor service in the desired Supervisor cluster because VCFA cannot find the Supervisor cluster.

VCF Automation looks for Supervisor clusters based on Region.

This issue can occur if there are no Regions in the environment or if there are no Supervisor clusters assigned to Regions in the environment.

Resolution

Verify the status of Regions and Supervisor cluster(s) in VMware Cloud Foundation Automation | Provider Management.

1. Login to the VMware Cloud Foundation Automation - Provider Management web page
   
   
2. Navigate to Infrastructure -> Regions to check on the status of Regions.
   • If there are no Regions, creating a new region will prompt for assigning a Supervisor to the region.
   • Wait for the Region to enter Ready status before proceeding.
     
     
3. Confirm that your Supervisor cluster(s) have the appropriate Region under Infrastructure -> Supervisors
   • If the Supervisor's Region does not show the name of a region, this indicates that this Supervisor cluster does not have a region associated with it.
     Create or edit an existing region and assign the Supervisor cluster to that region as per the previous step.
     
     
4. Once the appropriate Region is assigned to the desired Supervisor cluster, navigate to VKS Cluster Management (VKSm) from Services -> Overview.
   
   
5. For this VKS Cluster Management service, ensure that the Deployment Scope Region is the desired Region with the desired Supervisor cluster configured in the previous steps.

 

If you encounter further issues after the above:

• From the vSphere web client, check on Supervisor Management - Services if the auto-attach supervisor service is present.
  • If it is not present, confirm that the Region selected in the installation attempt of VKS Cluster Management is correct and correctly associated with a Supervisor cluster.
    
    
• If the auto-attach supervisor service is present, view the >> details on the VKS Cluster Management service in VCF Automation | Provider Management for details.
  • Alternatively, you can connect into the Supervisor cluster context and describe the auto-attach packageInstall (PKGI) for errors.
    • These errors are expected to be propagated to the VKS Cluster Management service in VCF Automation.