Error: VCF 9 upgrade fails when using internal load balancer - Aria Automation

Products

• VCF Automation

Issue/Introduction

Symptoms
When upgrading to VCF Automation 9 using the internal load balancer option in the upgrade wizard, the process fails during the validation or deployment phase.

Errors in the logs or UI may indicate:

-Failure to match the VMware Cloud Foundation Automation (VCFA) FQDN to the IP provided in the Primary VIP field.
-Validation failures related to node count or FQDN binding.

Environment

VMware Cloud Foundation (VCF) 9.x
VCF Automation 9.x (formerly Aria Automation)

Cause

There is a discrepancy in the VCF 9 upgrade documentation regarding the Primary VIP field requirements. While documentation may state that this field requires the IP of the first node, this is only applicable to external load balancer configurations. For internal load balancers, the wizard requires the Load Balancer IP address that is mapped to the VCFA FQDN.

Resolution

When utilizing the internal load balancer option during a VCF 9 upgrade, populate the wizard fields as follows:

1. Locate the Primary VIP field.
2. Enter the Load Balancer IP address associated with the VCFA FQDN (do not use the standalone IP of the first node).
3. In the Additional Nodes section, input only the two (2) remaining nodes.
4. Proceed with the upgrade validation.