A multivalued attribute is not syncing all values down to the endpoint, only the first value is received.
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A multivalued attribute is not syncing all values down to the endpoint, only the first value is received.

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Article ID: 44398

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

There is a multivalued attribute in your account template but when the endpoint account is created it only has one of the values that your Global Users have. 

For example: 

Identity Manager user Test123 has a multivalued attribute of phone numbers. PhoneNumbers is a physical attribute on your corporate user, that physical attribute is given the well known name of %PHONE_NUMBERS%. %PHONE_NUMBERS% is linked in the management console to CustomAttribute31 (which is multivalued) and in the endpoint account template the mapping is %UCU31%. In Connector Xpress the phone numbers attribute is also set as multivalued.  

While this all looks correct, the user's endpoint account only gets the first phone number even though the corporate and global users have four different phone numbers in their phone numbers attribute. 

Note: This is most common on custom DYN connectors that are created with connector xpress where this needs to be set up manually.

Environment

Release: CAIDMB99000-12.6.8-Identity Manager-B to B
Component:

Cause

When mapping multivalued attributes in an account template, an asterisk (*) must be included in the mapping name. 

Resolution

The asterisk goes after the first percentage sign (%) in the account template mapping. For the example user the %UCU31% mapping must be changed to %*UCU31% in order for all four phone numbers to reach the endpoint. 

Incorrect mapping, only one value will propagate:

<Please see attached file for image>

2016-06-23 17_02_41-leije03-u148958 - leije03-U148958 - Remote Desktop Connection.jpg

Correct mapping, all values will propagate:  

<Please see attached file for image>

2016-06-23 17_03_00-leije03-u148958 - leije03-U148958 - Remote Desktop Connection.jpg

 

 

Attachments

1558698028367000044398_sktwi1f5rjvs16o3w.jpeg get_app
1558698026517000044398_sktwi1f5rjvs16o3v.jpeg get_app