Tenant Login Failure due to Internal Network Service Outage DX SaaS

Products

• DX SaaS
• DX Operational Observability

Issue/Introduction

You are unable to log in to specific DX SaaS tenants, such as #### and ####. While other tenants function normally, these specific instances return authentication errors or service unavailable messages.

Environment

• DX SaaS
• DX Operational Observability (DX O2)

Cause

This issue occurs when your internal Identity and Access Management (IAM) service or lower environment is down. The authentication flow for these specific tenants relies on these internal services to validate user credentials.

Resolution

You must verify the status of your internal security and IAM infrastructure. If the internal environment is offline, your security team must restore the service to enable tenant access. This is an internal network issue rather than a Broadcom SaaS platform failure.

Additional Information

Techdocs DX O2 SaaS Network requirements