Warning: Refresh Software depot metadata failed, verify software depot and Postgres are healthy

Products

• VCF Operations

Issue/Introduction

Following an upgrade of VCF Operations from version 9.0.2 to 9.1, the Refresh Software metadata task hangs or remains stuck for over 24 hours.

The online depot was in Connected mode prior to the upgrade but now incorrectly displays a Disconnected Active status.

Manual attempts to restore the depot to Connected mode succeed during validation, but the UI persistently reverts to or remains stuck on the Disconnected Active state.

Environment

VCF Operations 9.1

Cause

The required public URLs for VMware Cloud Foundation (VCF) and vSphere Foundation online functionalities have not been whitelisted in the proxy/firewall for traffic originating from the VCF Service runtime nodes

Resolution

To resolve this issue, configure the proxy or firewall to whitelist all VCF Service Runtime Node IP pool addresses, allowing them outbound access to the following required URLs:

• dl.broadcom.com
• eapi.broadcom.com
• vvs.broadcom.com
• vsanhealth.vmware.com

Reference: See the VMware Cloud Foundation Public URLs Documentation for comprehensive details on source IPs and routing requirements.