Error: Refresh Software depot metadata failed, verify software depot and Postgres are healthy

Products

• VCF Operations

Issue/Introduction

Following an upgrade to VCF Operations 9.1 or a new deployment, you observe the following:

• The task "Refresh software depot metadata and sync upgrade plans" remains in an "In Progress" or "Disconnected Active" state for over 24 hours.
• Downloading install binaries for other VCF components is blocked by the hanging task.
• Online depot connectivity validation succeeds, but the status reverts to "Disconnected Active" shortly after.

Environment

• VCF Operations 9.1
• VMware Cloud Foundation 9.1

Cause

The required public URLs for VMware Cloud Foundation (VCF) and vSphere Foundation online functionalities have not been whitelisted in the proxy/firewall for traffic originating from the VCF Service runtime nodes

Resolution

To resolve the hanging task, follow these steps:

1. Verify that your firewall or proxy allows outbound HTTPS traffic (Port 443) from the VCF Service Runtime Node IP pool to the following URLs:
   • dl.broadcom.com
   • eapi.broadcom.com
   • vvs.broadcom.com
   • vsanhealth.vmware.com
2. If a proxy is required, you must manually configure it for the management services components.
   Follow the procedure outlined in "Refresh Software Depot Metadata" task stuck at "In Progress" in VCF 9.1 with proxy
3. The hanging task will complete automatically approximately 20 minutes after the URLs are allowed.

Reference: See the VMware Cloud Foundation Public URLs Documentation for comprehensive details on source IPs and routing requirements.