Cloud SWG tenant inaccessible after license renewal

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Cloud Secure Web Gateway (Cloud SWG) tenant is inaccessible after license renewal. This may occur when transitioning from a Proof of Concept (PoC) to Production.

Environment

Cloud SWG

Cause

New license file was genenrated and was not linked to the exisiting Cloud SWG tenant.

It may happen if serial numbers belong to different product types (e.g. old serial number to WEB-PROTECT and new one to NETWORK-PROTECT)

Resolution

To start using Cloud SWG service, follow the steps:

1. Login to Enterprise Console
2. Add the new subscription to the existing tenant name

Once this is completed, the existing Cloud SWG tenant will be accessible and can be used again.