Error: U00063016 JOBF fails with errno: 2 on Automic Agent 24.4.3 Linux

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

File Transfer (JOBF) objects fail when using Automic Agent version 24.4.3 on Linux/Unix systems. The transfer terminates immediately after establishing a connection, reporting that a temporary status file does not exist.

 

Symptoms

The JOBF fails with the following log entries in the Agent trace:

20260601/130429.243 - U00063013 FT '285372121': Connecting to '####' at port '2305'.
20260601/130429.415 - U00063092 FT '285372121': Connection to Agent '#### (socket handle = '55')' was successfully established.
20260601/130429.416 - U00063016 FT '285372121': The file 'Failed to open file: '../temp/FTO0C53M.sts', errno: 2 (No such file or directory)' does not exist.
20260601/130429.416 - U02100051 Web socket connection '#### (285372121)' closed with status code 'Normal closure (1000)'

The issue typically occurs when both the source and target agents are on version 24.4.3.

Environment

• Product: Automic Automation
• Component: Linux/Unix Agent
• Version: 24.4.3

Cause

This is caused by a product defect in the Automic Agent version 24.4.3 code related to how file transfer status files are handled on Linux platforms.

Resolution

Fixed in release Agent 24.4.4+HF2 and higher.

1. Identify all Linux agents running version 24.4.3.
2. Upgrade the agents to version 24.4.4+HF2 or the latest available maintenance release.
3. Restart the agent services.
4. Verify the JOBF completes with ENDED_OK.

Workaround: If an immediate upgrade is not possible, fall back to Agent version previously used that was not impacted by this defect.