Restrict Creation of Objects in Service Desk Manager
Article ID: 443825
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
A new object has been created in the users Service Desk Manager environment using the following documentation as a guide:
How to Modify Schema Using Web Screen Painter
Administrators wish to limit the ability to create these new objects
Environment
All versions of CA Service Desk Manager
Resolution
To achieve this, we will need to update the NX_ROOT\site\mods\www\htmpl\web\<FORMGROUP>\list_<zCUSTOMOBJECTNAME>.htmpl file
Look for a line that references your custom object similar to:
<PDM_MACRO name=sfStart factory="zCUSTOMOBJECTNAME">
A property called "create" can be configured to prevent the "Create New" button from appearing in the list form of the custom object.
It will look like:
<PDM_MACRO name=sfStart create=false factory="zCUSTOMOBJECTNAME">
Once this is configured, the "Create New" button will no longer appear.
Additional Information
For information about the available properties
Feedback
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