[9.1.1] VCF services runtime is missing recent successful backup

Products

• VCF Operations

Issue/Introduction

The following alert appears in VCF Operations:

• VCF services runtime is missing recent successful backup.

Environment

• VCF Operations 9.1.1
• VCF Services Runtime 9.1.1

Cause

The VCF services runtime backup requires connectivity to a configured SFTP server. The backup operation fails if any of the following conditions are present:

• The SFTP server is unreachable from the VCF services runtime.
• The SFTP server credentials (username or password) have changed.
• The SFTP server does not have sufficient disk space to store the backup.

A VCF services runtime component is in an unhealthy state, which prevents the backup process from completing successfully.

Resolution

1. Review the Failed Backup Task
   1. In VCF Operations, navigate to Build > Lifecycle > Tasks.
   2. Locate the most recent backup task (filter by name: backup) for the VCF services runtime component.
   3. Review the task status and error details to identify the failure cause. Common error indicators:
      1. Authentication failure — the SFTP server credentials are incorrect or have expired.
      2. Connection refused / timed out — the SFTP server is unreachable.
      3. Insufficient disk space — the SFTP server does not have enough available space.
2. Verify the Backup Configuration
   1. In VCF Operations, navigate to Build > Lifecycle > Backup & Restore.
   2. Review the SFTP server configuration and confirm the following values are correct:
      1. SFTP server FQDN or IP address
      2. Port number
      3. Username and password
   3. Confirm that the SFTP server is reachable from the VCF services runtime network.
   4. Log in to the SFTP server and verify that sufficient disk space is available for the backup.
3. Update Credentials if Authentication Failed
   1. If the backup task error indicates an authentication failure:
   2. In VCF Operations, navigate to Build > Lifecycle > Backup & Restore.
   3. Update the SFTP server password to the current valid credentials.
   4. Save the configuration.
4. Trigger Backup on a component and Verify
   1. After completing Steps 1–4, trigger a manual backup to confirm the issue is resolved:
   2. In VCF Operations, navigate to Build > Lifecycle > Backup & Restore.
   3. Select Back Up Now.
   4. Navigate to Build > Lifecycle > Tasks and monitor the backup task status.
   5. Confirm the task completes with a Success status.

Additional Information

Impact

• Without a recent successful backup, restoring VCF services runtime component to a known-good state is not possible in the event of a disaster recovery scenario which might result in data loss

 

Refer to the Production Documentation for information on how to Configure Backup Schedules for VCF Automation and VCF Management Services.