Form Labels Are Not Populated In CA Service Management Mobile Application

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Article ID: 4436

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Form Labels are empty in CA Service Management Mobile Application. Form Labels are shown in Service Catalog and Unified Self-Service (USS)

 

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Cause

In the CA Service Management Mobile Application, the localized labels will be used. If there is not localized label set, then no label will be shown in the mobile application.

Environment

Service Catalog 14.1Unified Self-Service 14.1CA Service Management Mobile Application 3.1.10

Resolution

1. Log into Service Catalog > Catalog tab > Forms > Forms > Locate and Select the form

2. Click on Localize

3. Select Language

4. Type the Local value for each label > Save

5. Repeat steps 3 and 4 for each Language you need to use

6. Open the CA Service Management Mobile application > Request the Service > See the form with label based on the language being used.

Attachments

1558715658346000004436_sktwi1f5rjvs16tx3.png get_app