Organizations Missing from UI List View

Products

• VCF Automation

Issue/Introduction

Following the upgrade of VCF Automation to version 9.1, administrators may notice that existing organizations and newly created organizations are no longer visible within the Organizations list tab in the administrative UI.

The environment exhibits the following behaviors:

• The total organization count displayed on the landing page remains accurate.

• Organizations can still be accessed successfully if navigated to directly via their specific tenant URLs.

• After VCF Automation 9.1 upgrade, Provider → Organizations shows no selectable organizations.

• API calls executed to fetch the organization list return empty responses.

An access control evaluation reveals a permission mismatch indicating:

Environment

 

• Product: VCF Automation (VCFA)

• Version: 9.1

 

Cause

During the transition to version 9.1, the Role-Based Access Control (RBAC) engine failed to properly map all implied dependencies for administrator accounts. Specifically, the Organization: View All Orgs right was left unchecked and grayed out.

Because the administrative accounts lacked the View All Orgs permission, the UI API calls were actively denied permission to fetch the list of organizations

Resolution

To resolve the UI visibility issue, the RBAC engine must be manually forced to recalculate and apply the implied rights for the affected roles.

1. Navigate to Access Control: Log into VCF Automation and open the Access Control settings.

2. Edit Affected Roles: Edit the System Administrator role and any affected custom Administrator roles.

3. Locate Parent Permissions: Find the parent permissions, specifically Organization: Create or Delete (or Create Organization).

4. Deselect Dependencies: Deselect these parent permissions. This action clears the broken state and un-grays the Organization: View All Orgs checkbox.

5. Re-enable Permissions: Re-enable the parent permissions. The system will now correctly auto-select the implied Organization: View All Orgs right.

6. Save: Save the role configuration.