An unexpected error occurred on Attributes in Webservice SOAP Job

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Introduction

When working with Web Service SOAP jobs in the Automic Web Interface (AWI), an error occurs in the Attributes tab. This NullPointerException (NPE) prevents the tab from loading correctly after modifications are made to the job configuration.

Symptoms

• The Attributes tab fails to load and displays an error message:
  
  
• The AWI log files contain the following error:
  

  [ERROR] AESYSTEM:CLIENT/USERNAME/DEPARTMENT +RNDR [com.uc4.ecc.plugins.objecteditor.impl.views.UC4ObjectViewLayout] - Error opening Sheet com.uc4.ecc.plugins.objecteditor.impl.sheets.ObjectEditorPanelSheetContainer@xy java.lang.NullPointerException: Cannot invoke "com.automic.ecc.ae.sheet.ra.soap.job.general.GeneralPanel.getConnection()" because the return value of "com.automic.ecc.ae.sheet.ra.soap.job.RAJobObjectSheetView.getGeneralPanel()" is null at com.automic.ecc.ae.sheet.ra.soap.job.RAJobObjectSheetPresenter.attributeAgentChanged(RAJobObjectSheetPresenter.java:93)

• The issue is consistently reproducible after changing the Agent on a SOAP job, saving, and then reopening the job attributes.

Environment

• Automic Automation 24.x or 26.x
• RA Web Service SOAP 5.x, 4.x

Cause

A defect (DE195951) in the Automic Web Interface prevents the GeneralPanel from initializing correctly when returning to the job attributes after an agent change.

Resolution

Workaround:

1. Clear the browser cache and restart the AWI session.
2. Alternatively, open the AWI in a private or incognito browser tab to temporarily restore access to the Attributes tab.
3. Changing the section to 'General' and then reopening the job attributes may also resolve the display issue temporarily.

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): RA Web Service SOAP
RA Web Service SOAP 5.0.1 - Scheduled to be released in July 2026

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Public Title: Error on Attributes page of WEBSERVICESOAP job

Public Description: A problem on WEBSERVICE SOAP has been solved where, when opening the Attributes page of a SOAP Job, an error used to be displayed.