High-rate calls of "retrieve properties" are being sent to vCenter from VCF Operations for Networks (formerly Aria Operations for Networks), potentially impacting vCenter performance.

Products

• VCF Operations for Networks
• VMware vCenter Server 8.0

Issue/Introduction

• High-rate calls "retrieve properties" are being sent to vCenter in VCF Operations for Networks
• The following calls are seen in the Collector VM at /var/log/arkin/collector directory where the vCenter Datasource is located:
• The following entries appear in the Collector VM at /var/log/arkin/collector where the vCenter Datasource is located: WARN VVV.XX.Client VCENTER_####.####.HH invoke:129 Exception caught while invoking method: RetrieveProperties
• vCenter Envoy access logs (/var/log/vmware/envoy/envoy-access.log) show high volume requests (e.g., 647 requests / 629 responses) with large BYTES_SENT values (e.g., 65 MB).

Environment

VCF Operations for Networks 6.14.3

VCF Operations for Networks 6.14.2

VCF Operations for Networks 6.14.1
VCF Operations for Networks 6.14.0

Cause

This issue occurs when environments with a high number of Virtual Machines (e.g., 15K+) cause data to be collected in excessive batches (e.g., 965 times in batches of 100 over a one-hour period).

Resolution

This is a known issue impacting VCF Operations for Networks (Formerly Aria Operations for Networks)

Workaround:

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article. For more information, see Creating and managing Broadcom support cases.