Updating logger in Clarity throws error nsa.invalidConfig

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When trying to set up logging in Clarity, after you updated one of the servers logging in security.logs, an error was thrown on the page nsa.invalidConfig and continues being shown for this server

Environment

Any Supported Clarity Releases

Cause

Corrupt logger file

Resolution

To fix this issue and avoid workflow issues, a full services restart is required for all services in cluster

1. Connect to each server in cluster
2. Run service stop start all
3. Repeat on each server in cluster
4. Revert the logger changes on the affected server when needed