Spectrum Connector fails to initialize for non-Super Users

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Attempting to change the user account utilized by the Spectrum Connector for connecting to the OneClick server. While the connector initializes and runs normally when using a "Super User" account, it fails to initialize when using an account with standard admin rights. Documentation does not explicitly state the required permissions for this connection.

Environment

• SOI 4.3

Cause

The Spectrum Connector 2.0.0.260 contains a known issue where a missing internal library prevents successful initialization when using accounts without Super User privileges.

Resolution

To resolve this issue, a specific library file must be manually added to the connector's library directory to allow non-Super User accounts to authenticate correctly.

 

Update Connector Libraries

1. Stop Services: Stop the CA SOI Integration Services on the connector host.
2. Deploy Library: Copy the jdom-1.1.3.jartthat is attached file into the following directory: \soi\lib\ivy\
3. Restart Services: Start the CA SOI Integration Services.
4. Verification: Test the connection using a standard user account with ADMIN permissions on the OneClick server.