Unable to download VCF 9.1 ESXi upgrade images within SDDC Manager

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• The download of the ESXi upgrade bundle failed with error download failed.
• The /var/log/vmware/vcf/lcm/lcm-debug.log file on the SDDC Manager appliance contains the following error:
  
  FAILED The component package URL 'https://<REDACTED_FLEET_FQDN>/depot-service/content-gateway/artifactory/vcf/PROD/COMP/ESX/###.tgz' was not found.
  
  
• SDDC Manager configuration file /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties contains an incorrect path variable assignment:
  
  lcm.depot.adapter.remote.v2.rootDir=/artifactory/vcf/PROD

Environment

VMware Cloud Foundation 9.1

Cause

A manual configuration modification introduced an invalid directory path mapping string to the lcm.depot.adapter.remote.v2.rootDir property inside the application-prod.properties configuration file.

Resolution

1. Generate a file-based backup of the SDDC Manager appliance. Refer Back Up SDDC Manager

2. Establish an SSH session to the SDDC Manager appliance using root credentials.

3. Edit the /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties configuration file.

4. Correct the directory path mapping to reflect the default environment target setting:
   
   lcm.depot.adapter.remote.v2.rootDir=/PROD


5. Restart the lifecycle management operational daemon service
   
   systemctl restart lcm


6. Retry VCF 9.1 ESXi upgrade image download.