Email addresses missing from Alerts UI in AAI WebUI

Products

• Automation Analytics & Intelligence

Issue/Introduction

After upgrading to Automation Analytics & Intelligence (AAI) 24.3 or 24.4, users may observe the following:

• Email alerts (such as "Exceeded SLA" or "Late") are still being successfully received by recipients.
• When viewing a Jobstream in the WebUI (Jobstream -> Deadlines & Rules -> Alerts -> Email addresses), the "Email addresses" section appears empty.
• SQL queries against the AlertActivation table confirm that the email addresses are correctly stored in the database.

Environment

• Product: Automation Analytics & Intelligence (AAI)
• Versions: 24.3, 24.4

Cause

This is caused by a UI synchronization defect (DE180572). While the backend correctly retrieves the email configuration from the database, the WebUI fails to render the data in the display field. The UI component fails to trigger a refresh for existing data until a manual change is detected.

Resolution

This issue is targeted to be resolved in AAI Version 24.5.0.

Workaround

To force the email addresses to appear in the WebUI for a specific jobstream:

1. Navigate to the affected Jobstream -> Deadlines & Rules -> Alerts.
2. Click into the Email addresses section.
3. Manually re-enter the email addresses and Save the changes.
4. This action overwrites the existing database record and forces the WebUI to refresh and display the information correctly.