Error: "Incorrect Username or Password" when logging into Log Management break-glass UI

Products

• VCF Operations

Issue/Introduction

When attempting to log in to the Log Management break-glass UI using the account "[email protected]", the login fails with an "Incorrect Username or Password" error.

Environment

VCF Operations 9.1

Cause

The [email protected] password for the VCF Management Services is incorrect or expired.

Resolution

Reset the [email protected] password using the steps mentioned in the following KB article and retry the login: Resetting the [email protected] password for VMware Cloud Foundation Services Runtime