Redirect loop to No Account page when logging into SES Console

Products

• Endpoint Security
• Endpoint Security Complete

Issue/Introduction

When attempting to log in to the Symantec Endpoint Security (SES) Cloud Console, a user successfully authenticates but is immediately redirected to a page ending in /cc/noAccount or enters an infinite login loop.

Environment

• Symantec Endpoint Security (SES) Complete
• Symantec Endpoint Security (SES) Enterprise

Cause

This issue occurs because the user's email address has no access to the specific SES cloud tenant. Even if the user has a valid Broadcom account, they must be explicitly added to the console's internal administrator list to gain access.

Resolution

An existing Super Administrator must grant the user access by following these steps:

1. Log into the SES Cloud Console using an account that already has access.
2. Navigate to Settings > Administrators.
3. Click the Add Administrator (+) button.
4. Enter the email address of the affected user.
5. Assign the appropriate Role (e.g., Full Administrator) and click Save.

After being added, the affected user will receive an email notification about this and should clear their browser cookies or use an Incognito window to log in at https://accounts.security.com/cc/landing.