PDM_CONFIGURE Fails with JAVA error - Can't execute command. Command JAVAW.EXE

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to run the PDM_CONFIGURE command, the following JAVA error is received:

Can't execute command.  Command C:/CA/SC/JRE/11.0.18/bin\javaw.exe... "C:\CA\SDM\bin\pdm_configure.exe". Error: 2

Environment

CA Service Desk Manager 17.x

Cause

Java directory C:/CA/SC/JRE/11.0.18/bin missing

Resolution

There are a couple of main reasons this error will appear:

1.  Open the NX_ROOT\NX.ENV file with a text editor and look for the NX_JRE_INSTALL_DIR setting.  Ensure that the directory noted does in fact exist on the CA Service Desk Manager server at that location

2.  Compare the directory listed for the NX_JRE_INSTALL_DIR setting with a CA Service Desk Manager server at the SAME VERSION and PATCH LEVEL where the PDM_CONFIGURE command works.  Ensure that there are no missing files or differences in file sizes.

If the issue still persists, please contact Broadcom Support for further assistance.