Recovering and resubmit a task automatically - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

his article outlines procedures for resubmitting failed or stuck tasks within Identity Manager. This includes manual and scheduled resubmission for in-progress tasks and pending provisioning events.

Environment

Identity Manager 14.5

Cause

Tasks may enter "In Progress" or "Pending for Resubmission" states due to system restarts, thread pool exhaustion, or runtime interruptions during provisioning.

Resolution

Resubmit In-Progress Tasks

1. Log in to the Identity Manager User Console.
2. Navigate to System > Task Run Time Management > Resubmit Tasks.
3. Specify search criteria for stuck tasks and click Search.
4. Select the desired tasks and click Submit.

Resubmit Pending Provisioning Events

1. Log in to the Identity Manager User Console.
2. Navigate to Endpoints > Manage Offline Endpoints > Resubmit Tasks.
3. Search for events with status "Pending for Resubmission."
4. Select the events and click Submit.

Note: For scheduled resubmissions, you must manually add the Schedule tab to the Resubmit Tasks Admin Task in the Role and Task settings.

Additional Information

For further information, see documentation View Submitted Tasks - 14.5 or View Submitted Tasks - v15

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.