ASM HTTPS Monitor Fails with 401 Error on Redirect

Products

• CA App Synthetic Monitor

Issue/Introduction

When using the App Synthetic Monitor (ASM) HTTPS monitor, a 401 Unauthorized error is returned after a redirect. Log analysis reveals that the initial request is correctly authorized with the basic auth header, but the header is not included when the monitor follows the 302 redirect.

Environment

• App Synthetic Monitor (ASM) Public station
• HTTPS Monitor with "Follow Redirects" enabled
• Basic Authentication

Cause

A product defect was identified where the ASM agent (ccagent) fails to pass the basic authentication header to the destination URL when following a redirect.

Resolution

The defect has been fixed in ccagent release 25.10.7. This fix is scheduled to be included in the following hotfix release.

App Synthetic Monitor (ASM) Application Maintenance June 15, 2026