PAM Network Settings Page Does Not Show Newly Added NIC

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

A second NIC and IP address was added to the Privileged Access Manager VM in VMware, but only one interface is listed when the PAM administrator goes to Configuration > Network > Network Settings even after multiple reboots of the appliance.

Cause

The underlying operating system did not pick up the new NIC when the VM was booted.

Resolution

Open a case with Broadcom for a support engineer to manually update the network configuration file.

Additional Information

Broadcom Support will require SSH debug access to update the file. Refer to KB198587- How to Apply the PAM SSH Debug Patch and Enable Debugging Services for more information.