Error: LCMVMSP10035 backup Failure due to VCF Automation Inaccessibility

Products

• VCF Operations

Issue/Introduction

• When attempting to update or configure SFTP settings in VCF Operations via Fleet Management, the task fails with the following error:

  Error Code: LCMVMSP10035
  Message: SFTP server update failed / Synthetic checker on the application platform failed.

• Additionally, validation commands executed from the Fleet Manager to the Primary VIP may fail:

  curl -k https://<PRIMARY_VIP-VCFA>:30006/status
  curl: (7) Failed to connect to [PRIMARY_VIP-VCFA] port 30006: Could not connect to server

Environment

VCF Operations 9.0.X

Cause

This issue can occur if the VCF Automation (VCFA) instance is down or inaccessible. Even if Fleet Management backups are configured to be stored on the local disk (e.g., in the /data directory) rather than the SFTP server, the Fleet Management lifecycle process still attempts to run a synthetic health check against the application platform.

If the VCFA services are not running or the network path to port 30006 is blocked, the synthetic check fails, resulting in error LCMVMSP10035 and preventing the update of SFTP metadata.

Resolution

To resolve this issue, ensure the VCF Automation environment is healthy and reachable before attempting to update SFTP settings:

1. Ensure the VCF Automation appliance is powered on and all services are in a "Ready" or "Running" state.
2. Confirm that port 30006 is open and listening on the Primary VIP. This port is required for the Fleet Manager to communicate with the application platform during health checks.
3. If VCFA is inaccessible via SSH or HTTPS, troubleshoot the VCFA appliance first (e.g., check for disk space issues, expired certificates, or network configuration changes).
4. Once VCFA accessibility is restored and the curl command to port 30006 returns a successful status, retry the SFTP update task in Fleet Management.

Note: The SFTP server update task performs a validation check across the VCF Services Platform. If any core component of the management cluster is down, the validation will trigger a failure even if the SFTP server itself is reachable.

Additional Information

Error: vcfa-health-verifier pods in Error state