Messenger call ignored with error U02000443 for active jobs

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

In Automic Workload Automation, jobs may appear to end prematurely or without the expected end-of-processing banner. While the child process is still active at the OS level, the Automation Engine removes the RunID from the job table, causing subsequent Messenger calls to be ignored.

Symptoms:

• The job log ends abruptly without the standard AWA end banner.
• The following error appears in the Agent logs: U02000443 Job with RunID '[RunID]' was not found, Messenger call will be ignored.
• The sequence of events in the log shows the job being removed from the table before the Messenger call is completed:
  text

   

  U02000008 Job 'JOB_NAME' with RunID '12345' ended normally.U02001026 Job 'JOB_NAME' with RunID '12345' has been removed from the job table.U02000443 Job with RunID '12345' was not found, Messenger call will be ignored.

Environment

Product: CA Automic Workload Automation - Automation Engine

Version: 24.4.x 

Component: Automation Engine - Agent Unix / Linux

Cause

DE179762

Resolution

Fixed in Release:

• • Automation Engine 24.4.5 - Available
  • Automation Engine 26.1.0 - In Progress

Workaround: No immediate technical workaround is available. Users should verify job success via the OS level (exit codes) if the AWA log is incomplete until the fix is applied.