Emails were delayed approx. 30 minutes

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Article ID: 4419

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Emails were delayed approx. 30 minutes.

Cause

The bypass_lookup key would prevent emailgtw probe from referencing the user accounts in UIM.

Environment

UIM 8.x;
Emailgtw probe: 2.82.

Resolution

Follow the below step:

- Change the following in Raw Configure of emailgtw probe:

- Go to the setup and change the bypass_lookup = yes (if there's no such key, just add it)

- Deactivate and Activate the emailgtw probe

This will increase processing speed of emails significantly


Additional Information

The Nimsoft Alarm Server (nas) can be set up to send alarms to the emailgtw probe.

Note - emails may not match exact times since the AO profile is set to on_overdue age 30s + emailgtw is thus set to send emails every 5 minutes.

You may see a five and a half minute to six minutes delay per alarm.