Emails were delayed approx. 30 minutes

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Emails were delayed approx. 30 minutes.

Environment

• UIM 8.51 and later
• emailgtw probe: 2.84

Cause

The bypass_lookup key would prevent emailgtw probe from referencing the user accounts in UIM.

Resolution

Follow the below step:

== Change the following in Raw Configure of emailgtw probe:

== Go to the setup and change the bypass_lookup = yes (if there's no such key, just add it)

== Deactivate and Activate the emailgtw probe

This will increase processing speed of emails significantly.

Additional Information

The Nimsoft Alarm Server (nas) can be set up to send alarms to the emailgtw probe.

Note - emails may not match exact times since the AO profile is set to on_overdue age 30s + emailgtw is thus set to send emails every 5 minutes.

You may see a five and a half minute to six minutes delay per alarm.