DX SaaS Alarm Missing ci_unique_id Attribute

Products

• DX SaaS

Issue/Introduction

When viewing an alarm in DX O2 SaaS (e.g., related to a UMA agent ConnectionStatus), the ci_unique_id attribute is missing from the All Alarm Attributes section. This prevents identifying the associated metric path, even though the metrics themselves (when viewed directly) contain a valid ci_unique_id

Environment

DX O2 SaaS

Cause

This behavior is typically tied to the Alert Definition configuration in the Management Module.

Resolution

To ensure all metric attributes (including ci_unique_id) are visible in the alarm:

1. Navigate to the Management Module.
2. Locate the specific Alert Definition triggering the alarm.
3. Check the Combination field settings.
4. Change the Combination field from All to Any.
5. Save the changes and verify the attributes on the next alarm occurrence.