After upgrading NetOps portal - it is not accessible - "Application does not have write permission for $PORTAL_INSTALL_DIR/PerformanceCenter/DM/repository directory"

Products

• Network Observability

Issue/Introduction

INFO | jvm 1 | 2026/05/26 06:30:22 | | Failed to store report Events_Display_DAILY_2026_0526_0630_EDT_id60.pdf in content repository.

INFO | jvm 1 | 2026/05/26 06:30:22 | com.ca.im.portal.api.services.interfaces.repository.RepositoryException: Application does not have write permission for /app/CA/PerformanceCenter/DM/repository directory.

INFO | jvm 1 | 2026/05/26 06:30:22 | at com.ca.im.portal.api.services.repository.RepositoryService.checkRepositoryDiskSpace(RepositoryService.java:1905) ~[portal-api-impl.services.impl-22.2.6-RELEASE-1114.jar:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at com.ca.im.portal.api.services.repository.RepositoryService.createReport(RepositoryService.java:941) ~[portal-api-impl.services.impl-22.2.6-RELEASE-1114.jar:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at com.ca.im.portal.dm.scheduling.email.EmailJobTask.addReportToRepository(EmailJobTask.java:529) ~[classes/:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at com.ca.im.portal.dm.scheduling.email.EmailJobTask.createReportRecord(EmailJobTask.java:310) [classes/:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:188) [classes/:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]

INFO | jvm 1 | 2026/05/26 06:30:22 | at java.lang.Thread.run(Unknown Source) [?:?]

Cause

DM/repository directory is missing

Resolution

Manually create the repository directory and provide 775 permissions.

Restart services