Identity Manager Service Fails to Start with ResourceException IJ000470 - Connection Factory Shut Down

Products

• CA Identity Suite

Issue/Introduction

When attempting to start the Identity Manager service on a Symantec IGA Virtual Appliance node, the service fails to reach a running state. The following error is found in the application server (Wildfly) logs:

text

 

caused by: javax.resource.ResourceException: IJ000470: You are trying to use a connection factory that has been shut down: java:/iam/im/jdbc/jdbc/objectstore

Environment

Product: CA Identity Manager, Symantec IGA Virtual Appliance
Version: 14.x
Component: Identity Manager Server, Virtual Appliance (vApp)

Cause

The IJ000470 error indicates that the Wildfly application server encountered a critical failure when communicating with the Identity Manager object store database. Once a connectivity interruption occurs, the application server may shut down the connection factory to prevent further errors. This state persists until the service is manually restarted, preventing the Identity Manager environment from initializing.

Resolution

Perform a Clean Service Restart

A manual restart is required to re-initialize the database connection factory.

1. Log in to the Virtual Appliance node as the config user.
2. Stop the Identity Manager service:
   bash

    

   stop_im

3. Start the Identity Manager service:
   bash

    

   start_im