NSX manager is showing advanced load balancer cluster status 'UNAVAILABLE'.

Products

• VMware NSX

Issue/Introduction

NSX manager UI is showing advanced load balancer cluster status 'UNAVAILABLE'.


In ALB under 'Infrastructure' tab NSX-T Cloud shows green.

Following logs are observed in NSX manager var/log/proton/nsxapi.log indicating NSX manager is unable to get token for nsxt-lcm user.

INFO policyProviderTaskScheduler-4 EnforcementPointAlbClientUtils 77487 POLICY [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] [ALB Controller] Caught exception during Get CA Certs : org.springframework.web.client.HttpClientErrorException: 401 UNAUTHORIZED

INFO policyProviderTaskScheduler-8 AlbControllerRestUtils 77487 POLICY [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] [ALB Controller] Login failed with status code 401

INFO http-nio-127.0.0.1-7440-exec-29892 AlbControllerTokenServiceImpl 77487 POLICY [nsx@6876 comp="nsx-manager" level="INFO" reqId="04e8fa10-####-4d5b-####-86916c3be24b" subcomp="manager" username="####@##.##.####"] [ALB Controller] Generating token for user nsxt-lcm for 1.08 hours for ip <NSX-IP-ADDRESS>

NSX 77487 POLICY [nsx@6876 comp="nsx-manager" level="WARNING" reqId="42967d1a-####-421a-####-64bc1dae2688" subcomp="manager" username="####@####"] [ALB Controller] [Clustering id null] Error occurred while getting token for the user nsxt-lcm. Error is org.corfudb.runtime.exceptions.TransactionAbortedException: TX ABORT | Snapshot Time = Token(epoch=89, sequence=####) | Failed Transaction ID = 5fefcef0-####-b1d3-####-d97eab3dc50f | Offending Address = -1 | Conflict Key = 00 | Conflict Stream = 3b2257eb-####-3fa2-####-ba3e236e3dd1 | Cause = UNDEFINED | Time = 12 ms | Message = Value [type.googleapis.com/vmware.nsx.ufostore.advanceloadbalancer.model.AlbControllerAdminCredsMsg] unknown. Maybe openTable() has wrong type?

Environment

VMware NSX

Resolution

If you observe this issue, please NSX manager and ALB support bundles and open a support case with Broadcom support.