pwdmgr utility error while loading shared libraries: libetatools.so

Products

• CA Identity Suite

Issue/Introduction

When attempting to run the pwdmgr utility in Identity Manager (IDM) v15, the utility may fail with an error indicating that required shared libraries cannot be found. For example:

error while loading shared libraries: libetatools.so: cannot open shared object file: No such file or directory

Environment

Identity Manager (IDM) v15 

Cause

The system is unable to locate the required Provisioning Server shared libraries (such as libetatools.so) because the environment has not been properly initialized.

Resolution

To resolve this issue, you must source the profile_imps script to correctly set the environment variables, including LD_LIBRARY_PATH, before executing the utility.

1. Log in to the terminal as the igx user (or the owner of the IGA installation).

2. Navigate to the IMPS installation directory:

   cd /opt/brcm/iga/inst/imps 

3. Source the profile_imps script:

   bash

    

   . ./profile_imps

4. Run the pwdmgr utility as needed. For example, to update a password:

   bash

    

   ./bin/pwdmgr -p