Symantec : DLP Enforce Console Error 500 java.lang.UnsatisfiedLinkError after upgrade / Install

Products

• Data Loss Prevention
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite

Issue/Introduction

You encounter an HTTP Status 500 - Internal Server Error when attempting to browse the Enforce console. The browser URL may redirect to GlobalDialog?type=NOT_FOUND.

When you check the Enforce server tomcat localhost logs, you find the following error:

Caused by: java.lang.UnsatisfiedLinkError: ####:\Program Files\Symantec\DataLossPrevention\ServerPlatformCommon\25.1.00000\Protect\lib\native\ImageUtilitiesJNI.dll: Can't find dependent libraries

This error persists even if you have installed the correct version of the Microsoft Visual C++ Redistributable.

Environment

• Data Loss Prevention (DLP) Enforce Server
• Any DLP version 
• Windows Server

Cause

The Java runtime environment on the Enforce server cannot locate the native library ImageUtilitiesJNI.dll or its required dependencies. 

Resolution

To resolve this issue, you can manually add the native library directory to the system environment variables and restart the services.

1. Log in to the Enforce server with administrative privileges.
2. Open the System Properties (Right-click This PC > Properties > Advanced system settings).
3. Select the Advanced tab and click Environment Variables.
4. Under System variables, locate the Path variable and click Edit.
5. Click New and add the following path (adjust the drive letter if your installation is not on the #### drive): ####:\Program Files\Symantec\DataLossPrevention\ServerPlatformCommon\25.1.00000\Protect\lib\native
6. Click OK on all windows to save the changes.
7. Open the Services management console (services.msc).
8. Restart all Symantec Data Loss Prevention services.
9. Verify that you can now successfully browse to the Enforce console.