Missing Azure MCA Cost Data in Cost History and FlexReports

Products

• CloudHealth

Issue/Introduction

CloudHealth users may notice that Cost History and FlexReports are missing data for a specific period (e.g., partial month data), even though bill collection for the current month is functioning correctly.

Environment

• Product: CloudHealth
• Cloud Provider: Azure
• Account Type: Microsoft Customer Agreement (MCA)

Cause

A data drop can occur where subscriptions fail to collect cost data for a specific window

Resolution

If the data is missing for a prior month, it must be manually recollected by engineering.

Additional Information

Required Information for Support

To request a manual recollection, please raise a support case and provide the following details to Broadcom Support:

1. Affected Customer Name
2. Affected Billing Account Name 
3. Specific Date Range 
4. Billing information from Azure showing actual costs

Once submitted, an engineering task will be triggered to perform a manual MCA recollection for the specified billing account and timeframe. After the recollection is complete, the missing data will be updated in your reports.