VCFA 9.1 upgrade times out on step vmsp_upgrade_vcfa with error code 4E9FB309

Products

• VCF Automation

Issue/Introduction

• When you perform an upgrade of VMware Cloud Foundation (VCF) from version 9.0.2 to 9.1, the upgrade fails within the deployment interface during the platform components installation phase. The user interface displays a timeout alongside the following error message:
• Plaintext

  Step vmsp_upgrade_vcfa failed. Reference Code: 4E9FB309. Check logs for details.
  

• Validation of the new VMware Aria Automation appliance confirms that the underlying upgrade packages are successfully deployed. Running appliance verification commands indicates that the prelude pods and vmsp pods are online and running. You can successfully access the new VMware Aria Automation 9.1 user interface, but the automated upgrade workflow fails to automatically reimport the new appliance into the fleet lifecycle management.

Environment

 

• VCF Automation 9.0 , 9.1

 

Cause

• The upgrade orchestration layer encounters a workflow timeout during the platform components installation phase. This timeout triggers a failure state in the management interface, even though the service pods and product packages deploy completely and function normally on the new appliance.

Resolution

To verify the appliance deployment status and ensure all services are functional, perform the following steps:

1. Log in to the command line interface (CLI) of the new VMware Aria Automation appliance.

2. Execute the following command to check the status of the deployment packages and service pods:

   Bash

    

   kubectl get pods -A
   

3. Confirm that all prelude and vmsp pods are online and report a status of Running.

4. Access the VMware Aria Automation 9.1 user interface via a web browser to verify that it is fully operational.