When creating a Request via Unified Self Service (USS), posting a comment does not work, as well as attaching a file to the comment to be posted:

<Please see attached file for image>

<Please see attached file for image>

 

Observe that no error is produced on the front-end.

Checking the logs does not show any evidence of the problem either, even when enabling traces on both USS and Catalog.

Creating the same Request directly from the Catalog interface works without problems.

The problem was caused by the Image field not having a content.

ITSM 14.1: Unified Self Service integrated with CA Service Catalog and CA Service Desk Manager

To resolve the problem:

1. Create an image file in Paint, for example, named blank.png. Save it to INSTALL_DIR\filestore\images

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3cAAG" alt="Image1.jpg" width="744" height="229">

2. Edit the Form, click the image field and add the following to the URL attribute: Filestore/image/blank.png

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3bAAG" alt="Form1.jpg" width="746" height="372">

3. Save and test with USS. It should work now.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3fAAG" alt="Test1.jpg" width="725" height="404">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK3gAAG" alt="Test2.jpg" width="727" height="197">