Cannot retrieve logs. Check connection from Logs Integration page

Products

• VCF Operations

Issue/Introduction

When navigating in VCF Operations to Operations > Logs a message is displayed that says

Cannot retrieve logs. Check connection from Logs Integration page

Environment

• VCF Operations 9.1
• Log Management 9.1

Cause

The Log Management FQDN is not assigned an IP in the same management network as the VCF Management Services components or has an IP already assigned to VCF services runtime nodes.

Resolution

Update the IP associated with the Log Management FQDN to be within the same management network as the VCF Management Services.

Additional Information

Deploy Log Management

Upgrade to Log Management 9.1