NetOps Topology Performance tab shows "selected items not authorized" error

Products

• Network Observability
• Topology
• CA Performance Management

Issue/Introduction

When navigating to the Topology view in the DX NetOps Portal and selecting the Performance tab for a specific item (such as an interface), the following error message is displayed:

Something went wrong

There are selected items not authorized for this user

Environment

• DX NetOps Performance Management
• DX NetOps Portal / Topology View

Cause

This error occurs when the item (interface) in question is being filtered out by a Monitoring Profile.

In DX NetOps, filtered items are excluded from the ETL (Extract, Transform, Load) process. Because no performance data is processed or stored for filtered items, the Topology service fails to retrieve metrics, resulting in a generic "not authorized" error message in the UI.

To verify if an item is filtered, you can run the following query on the Vertica database:

/opt/vertica/bin/vsql -U dauser -c "select item_id, is_filtered from poll_item where item_id=<ITEM_ID>"

An is_filtered value of 1 confirms the item is currently being filtered.

Resolution

To resolve this issue and view performance data, you must modify your Monitoring Profile to include the interface for discovery and polling:

1. Log in to the NetOps Portal as an administrator.
2. Navigate to Administration > Data Sources > NetOps Device Manager.
3. Select Monitoring Profiles.
4. Locate and edit the Monitoring Profile associated with the device/interface.
5. Adjust the Filter logic to ensure the interface meets the criteria for inclusion.
6. Run a Full Discovery on the affected device to apply the changes.

Once the interface is no longer filtered, performance data will begin to populate, and the Performance tab in the Topology view will load correctly.

Additional Information

If the interface is intentionally filtered, the Performance tab will remain unavailable for that item. A defect has been reported to engineering to provide a more descriptive message in the UI when viewing filtered items.