An internal error has occurred with CodeMeter while applying or creating license for Agile Designer 2.10

Products

• CA Agile Requirements Designer

Issue/Introduction

When applying or creating the license for Agile Designer, I am getting the following error message:
 Error: An internal error has occurred. Please try again later.
0x1808000D
CodeMeter License Central WebDepot v16.02.159.500.ax

 

Environment

Ard
CA Agile Requirements Designer

 

Cause

This error message is typically caused by the following:

• Missing license container.
  • If you do not have license containers in CodeMeter Control Center (CC), you will need to import the 'AgileDesigner' license container. 
     
• Incorrect license container.
  • The user creates the license request file using the wrong license container.
  • Users will need to create the license with the 'AgileDesigner' license container.
  • Some common license containers that are incorrectly used are 'AgileDesignerUnb', 'AgileDesigner-Trial', or 'AgileDesigner-Offline'.
  • If you have any of these in CodeMeterCC, you will need to delete them.

Resolution

To check to see if you have a missing or incorrect license container, please do the following:

1. Go to C:\Program Files (x86)\CodeMeter\Runtime\bin.
    
2. Locate 'CodeMeterCC.exe', right-click, and choose 'Run as administrator'.
    
3. In the CodeMeter Control Center window, check under the 'License' tab.
   
   • If you are missing a license container, you will see nothing listed.
     

     

      
   • If you have an incorrect license container, you see containers like this: 'AgileDesignerUnb', 'AgileDesigner-Trial', or 'AgileDesigner-Offline'.
     

     

 

If you are missing a license container, please do the following:

1. Import the AgileDesigner license container into CodeMeterCC.
   
   • Directions: https://knowledge.broadcom.com/external/article?articleId=9602
2. Continue with license application process or create a new license request file for the licensing team.
    
   
   • If you received the error while applying an online license key, you can try re-applying the same license key.
     
     • Applying online license keys with ARD 2.5-2.6: https://knowledge.broadcom.com/external/article?articleId=9734
     • Applying online license keys with ARD 2.7+: https://knowledge.broadcom.com/external/article?articleId=10819
   • If you received the error while applying an offline license key, you will need to create a new license request (RAC) file so that the licensing team can create a new license for you. Once you receive the new key, you can apply it without error.
     
     • Creating a new RAC file and applying offline license with ARD 2.x: https://knowledge.broadcom.com/external/article?articleId=197532
3. Once you have applied the license key, launch Agile Designer. If you are able to see the 'Welcome' page in your ARD instance, you have successfully applied the license. 

 

If you have an incorrect license container, please do the following:

1. Delete the incorrect license container(s).
   
   
   • Directions: https://knowledge.broadcom.com/external/article?articleId=9592
      
2. Import the AgileDesigner license container into CodeMeterCC.
   
   • Directions: https://knowledge.broadcom.com/external/article?articleId=9602
3. Continue with license application process or create a new license request file for the licensing team.
    
   
   • If you received the error while applying an online license key, you can try re-applying the same license key.
     
     • Applying online license keys with ARD 2.7+: https://knowledge.broadcom.com/external/article?articleId=10819
       
       
   • If you received the error while applying an offline license key, you will need to create a new license request (RAC) file so that the licensing team can create a new license for you. Once you receive the new key, you can apply it without error.
     
     • Creating a new RAC file and applying offline license with ARD 2.7+: https://knowledge.broadcom.com/external/article?articleId=10809
       
       
4. Once you have applied the license key, launch Agile Designer. If you are able to see the 'Welcome' page in your ARD instance, you have successfully applied the license. 

If you experience any errors after applying the license, we first recommend you search our online knowledge base for the error message: https://support.broadcom.com/web/ecx/search?searchString=*&from=0&sortby=_score&orderBy=desc&pageNo=1&aggregations=%5B%5D&uid=d042dbba-f8c4-11ea-beba-0242ac12000b&resultsPerPage=10&exactPhrase=&withOneOrMore=&withoutTheWords=&pageSize=10&language=en&state=1&suCaseCreate=false