Authorization Error : Unauthorized Access when clicking SDDC Manager in VCF Operations

Products

• VCF Operations

Issue/Introduction

• The VCF adapter in VCF Operations uses the [e-mail] account to collect data
• The [e-mail] user password was recently changed in vCenter but not updated in the VCF adapter settings
• When attempting to update the VCF adapter with the correct password, an error is received even though the correct password is used

  SDDC Manager credentials are incorrect.

Environment

VCF Operations 9.x

Cause

The SDDC Manager has blocked the VCF Operations IP address due to too many bad password attempts.

Resolution

Update the [e-mail] password for the VCF adapter

1. Log in to VCF Operations and navigate to Administration > Integrations

2. Expand VMware Cloud Foundation and click the vertical 3 dots next to the VCF adapter and select Stop Collecting

3. Log in to the SDDC Manager as vcf via SSH or vSphere console

4. Switch to the root user

   sudo su -

5. Restart the commonsvcs service

   systemctl restart commonsvcs

   Allow 10 minutes for the services to come back online before proceeding to the next step

6. Return to the Administration > Integrations page in the VCF Operations UI

7. Expand VMware Cloud Foundation and click the vertical 3 dots next to the VCF adapter and select Edit

8. Edit the credential with the new [e-mail] password

9. Click Validate Connection and verify "Test connection successful" is received

10. Click Save

11. Expand VMware Cloud Foundation and click the vertical 3 dots next to the VCF adapter and select Start Collecting

12. Allow 5 minutes for a collection cycle to complete

13. Click Administration > SDDC Manager and validate the connection is restored.

Additional Information

Receiving a 403 response code with an error code CLIENT_IP_BLOCKED when signing into SDDC Manager