SSP UI - NSX-Manager Site-readiness in 'Unknown error while configuring site' and 'Inventory' + 'Infra' in unknown state
Article ID: 440678
Updated On:
Products
Issue/Introduction
SSP -UI -> System -> NSX-managers ->
- Readiness - An unknown error occurred while configuring the site.
- Connectivity Agent - Infra and Inventory 'unknown' state.
Site-service and nsx-config shows the below symptoms
-nsx-config logs ( k logs <nsx-config> -n nsxi-platform)
2026-05-11T07:06:33,495ESC[m ESC[1;31mERROR ESC[m[ESC[1;34mhttps-jsse-nio-x.x.x.x-8443-exec-10ESC[m] ESC[1;33mc.v.n.p.n.c.ConfigApiImplESC[m: INTELLIGENCE [nsx@4413 comp="nsx-manager" errorCode="INT900069" level="ERROR" subcomp="manager"] Exception when sending TOI update to NSX
feign.RetryableException: Internal server error has occurred.
2026-05-11T07:08:12.529Z INFO Site is not ready because required condition is not successful {"request": {"name":"xyxyxy-xyxyx-xyxy-yxyx-yyxyxyxyx","namespace":"nsxi-platform"}, "reconcileID": "cd139c69-778f-489e-a841-7c4f148623d7", "condition": "NsxStreamingReady"}
2026-05-11T07:08:12.530Z ERROR Reconciler error {"request": {"name":"xyxyxy-xyxyx-xyxy-yxyx-yyxyxyxyx","namespace":"nsxi-platform"}, "reconcileID": "cd139c69-778f-489e-a841-7c4f148623d7", "error": "subreconciler reconcileNsxConfig failed: error while executing API call to https://nsx-config/api/v1/intelligence/config/sites: {\"error_code\":900069,\"module_name\":\"NsxIntelligence\",\"error_message\":\"NSX TOI Update error: Internal server error has occurred.\"}"} sigs.k8s.io/controller-runtime/pkg/internal/controller.(*Controller[...]).reconcileHandler
Site-service logs ( k logs <site-service-xyxyx> -n nsxi-platform)
2026-05-11T07:07:03,728ESC[m ESC[32mINFO ESC[m[ESC[1;34mhttps-jsse-nio-x.x.x.x-8443-exec-4ESC[m] ESC[1;33mc.v.n.p.n.s.NsxToiServiceImplESC[m: INTELLIGENCE [nsx@4413 comp="nsx-manager" level="INFO" subcomp="manager"] TOI Request: name=SSP, version=SSP-TABLES-GT-35-CT-25-Metrics-RuleAnalysis-4.2.3.1.0.24954727
2026-05-11T07:07:04,621ESC[m ESC[1;31mERROR ESC[m[ESC[1;34mhttps-jsse-nio-x.x.x.x-8443-exec-4ESC[m] ESC[1;33mc.v.n.p.n.c.ConfigApiImplESC[m: INTELLIGENCE [nsx@4413 comp="nsx-manager" errorCode="INT900069" level="ERROR" subcomp="manager"] Exception when sending TOI update to NSX feign.RetryableException: Internal server error has occurred.
Site-Service.yaml output will show the below
(k get sites -A -oyaml)
message:
reason: CertificatesInSync
status: "True"
type: CertificatesInSync
- lastTransitionTime: "2026-05-11T06:57:43Z"
message: ""
reason: ConnectionEstablished
status: "True"
type: ConnectionEstablished
- lastTransitionTime: "2026-05-11T06:57:47Z"
message: ""
reason: NotRequired
status: "False"
type: SiteConditionConfiguredPlatformDeploymentConfig
- lastTransitionTime: "2026-05-11T06:57:49Z"
message: ""
reason: Created
status: "True"
type: CreatedNsxSspApplianceInfo
- lastTransitionTime: "2026-05-11T06:59:08Z"
message: 'error while executing API call to https://nsx-config/api/v1/intelligence/config/sites:
{"error_code":900069,"module_name":"NsxIntelligence","error_message":"NSX TOI Update error: Internal server error has occurred."}'
reason: NsxConfigTOIUpdateFailed
status: "False"
type: NsxStreamingReady
currentState: NotReady
message: OnboardingInProgress
--
NSX Manager Status
Environment
SSP 5.1.1
Cause
- SSP NSX-manager- readiness 'not ready' and Infra and Inventory 'unknown' state are caused by an incomplete NSX upgrade. Specifically, the NSX environment is stuck in a pending state because the compute upgrade has not been finalized.
Example
Resolution
To resolve this issue and restore the NSX-manager readiness status in the SSP UI, finalize the NSX upgrade.
- Log in to the NSX Manager UI.
- Navigate to System > Upgrade.
- Complete the process by executing the Finalize Upgrade step.
Once the upgrade is fully finalized, the NSX-manager readiness status will update to "Up" in SSP.
For step-by-step guidance on this process, please refer to the official documentation: Finalize the NSX Upgrade.
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