Can't launch SOI Console through proxy server

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Cannot launch SOI Console through proxy server

Environment

SOI 4.2

Cause

In an environment where end users access SOI Dashboard & Console through a proxy server and the real SOI UI IP & Host Name are disabled. 

The SOI Dashboard url is has been changed for external users and they access UI with below url:

https://MySOIDashboard.com/serviceview/sam  (it is mapped to http://<SOI UI Host Name>:7070/sam/ui)

The SOI dashboard opens in any browser but the console doesn't open because it is trying access UI with its real IP address and this IP address is disabled.

Resolution

Workaround: Update SOI UI .jnlp files as mentioned below:

Backup oneclick.jnlp and cryptoj.jnlp files which are located in \CA\SOI\SamUI\webapps\sam\

1. Update "\CA\SOI\SamUI\webapps\sam\oneclick.jnlp & cryptoj.jnlp" files and change "codebase" section as mentioned below
2. The default "codebase" section in these files is...
   
   <jnlp spec="1.0+" codebase="$$codebase" href="$$href">
3. Change "$$codebase" in the "oneclick.jnlp" and "crypto.jnlp" to use the proxy address https://MySOIDashboard.com/serviceview/sam
   
   <jnlp spec="1.0+" codebase="https://MySOIDashboard.com/serviceview/sam" href="$$href">
   
   Where https://MySOIDashboard.com/serviceview/sam is the proxied URL